SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered for a gift, both ears work, the quality is good, packed perfectly. Let's see how the work will continue
Everything is cool
They work really well! Good quality!
it's awesome! lovely sounds. convenient. Awesome!! it took 3 weeks to arrive Nigeria. very fast delivery. Fantastic customer service. I definitely recommend this store
Everything excellent
The headphones are good, the charge is well held, the ears are comfortably seated. I hope them for a long time))
nota 1.0000000000
I Am very satisfied with the great quality works very well, recommend store sent super fast.
Excellent music! Only the microphone is weak for conversation. Everything corresponds to the description. I have Huawei. Well done!
Works fine. earsbuds can even Works seperately. fast shipment. thank you.
Excellent headphones) well packed. very satisfied with the goods. I recommend the store!)
Not yet connected
Everything works. The sound is very good. There are basses. I recommend
i like the light indicator, so cool! it's a good quality product. fast shipping process. i recommend the store. thank you for the good deal.
Sound very good, works well 5 stars store product recommended
The headphones came in intact. Connect is, sound is good
Very good quality products, good fast delivery, thank you
Thank you I am very satisfied, quickly weaving at 5
The headphones are super. Sound quality is chic. Everything works as expected and charging for headphones and as recharging for the phone (poverbank).
Headphones class. Basses are normal. When talking, of course, the interlocutor hears a little muffled and how it will be far away, but to listen to music just right. The print is not drawn in vain, the control is sensory. When you press your finger turn on or off. When you press the left 3 times, the volume decreases, the right increases. When you press 2 times the next, previous track.
Excellent. It takes me 20 days to get to my house. As described
Beautifully box with great sound
One headset does not charge
Same as the image, they listen very well thanks to the store I arrive in 18 days after it is shipped. I'll leave additional comments later. :)
The goods came I do not know how good it is I will check at the moment everything is fine packing normal not wrinkled store for the order Thank you test the ladies know