SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones received. From the moment of order to receipt of the parcel 8 days passed. Ordered delivery in Russia. Sent from Chelyabinsk. Packed well, the parcel is not crumpled. Quality is good. The sound is good. Instruction on the Russian is present. I took it as a gift. Thank you.
Super. recommend.
Works. The sound quality is normal, even there are a few bass. In the kit-a clear instruction in English.
Thank you very much
I ordered for $4.69. Delivery to Ukraine is free, more than a month. Compact and science and starrow. The charge holds about 4 hours. Radius of signal meters 6 without walls. But this earphone only listen to something from the phone. You can not make calls with him, because. The interlocutor does not hear anything. And this is a big minus.
Disgusting the earpiece does not have a sound mismatched to take
The goods came, everything works! Thank you!!!
Quality goods and reliable store.
Received in 3 weeks. The earphone corresponds to the description, working. Audibility is good, the microphone works.
Order arrived and works flawlessly. Without damage or problems. All 100%. Congratulations to AliExpress and store recommended.
Works very well. Super fast shipping.
Class wished that did not buy the kit and only 1 ear
It's good product, it works well, the freight is low, but for the price it's worth it
Packed very well .. The order came exactly after 6 days thanks to the store .. The sound is just class. Stone ..
Good headphones, about 5 m range, the sound is pleasant, the charge lasts an hour for 3-4. Included wire without plug.
I'm late to arrive because I live in Argentina, but so far exelent the product, I haven't tried them yet. I hope it meets my expectations
All
The product corresponds to the description, I will leave additional comments when testing audio quality and connection
Item was ordered 11.10 arrived in Israel 3.11 quality and the price will meet the goods
Shipping is not fast. Headphones are good, immediately found a common contact with the iPhone. The sound and quality of music suits me.
The parcel came quickly enough, a week. Well packed, the main thing is detailed instructions. Very satisfied.
They look cute, had a residual charge, as expected, connected to the phone immediately. In comparison with the headphones of the famous AKG, the sound is inferior, both in "barhotness" and in the power of sound. Mikrafon when used in the headset status, leaves much to be desired. The headphones themselves look nice, sit comfortably, the box for charging is magnetized. General conclusions do not make, because everyone buys for their needs. I'm quite satisfied with the goods for my cost. Of course, if finance allows you to buy something like buds from Samsung, then the choice is obvious.
Delivery fast, quality for this price Super!
Norms)
I haven't tortured him yet.