SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping is a little delayed but everything comes in perfect condition, the quality of the headphones is quite satisfactory, the sound of these is very good and exceeds everything expected, really very grateful with the hearing aids, thank you very much.
THE package led 45 days to get my residence, taking into account that was posted as Registered Air, was a good time.
Acmadim. The box. I trust the store.
Well writing.
Besides the long time until the store sent it and the ad saying that the shipping method was Ali Express standard shipping, but it was sent over swiss post making me pay dispatch fees to Brazilian's post office, it sounds great, has a great build quality and looks good for its price.
I liked the headphones, do not fall out of the ears, the sound is decent
I received it very quickly 3 days. I took the redmi Airdots from Xiaomi and this one. The truth seems that the Tronsmart is worth triple, to the touch it gives quality of materials to audals. Good touch plastic, leds, fast charging comes with charging cables (the Xiaomi no) it connects faster to the phone, has more sound quality. The truth puts a good leak on Xiaomi.
I come in good time and now it's time to try it
Long went because of our post of Russia, but like everything works and the box is relatively whole. End quickly, there are no complaints yet)
Item arrived in kenya quite quickly in like 2 weeks. Sound quality is awesome, it's more rich in the highs and mids. Bass isn't as strong and punchy as advertised but is quite present for people who aren't bass heads. (this is a downside for me) Charging is quite easy and fast, it holds charge for a while, used them for about a week on and off and recharged the case once. Connection is fast and pairs to my device easily Build quality of the case is awesome. Cons : the touch controls are kind of a hit and miss to be honest, sometimes they work sometimes they don't forcing you to pull out or look for your phone And this kinda beats the point of them being truly wireless if you are gonna use your phone. Maybe it's my ear or something but the right earbuds tend to get loose and feel like they are falling out when in use as compared to the left which stays in place tight and snug.
Headphones for their price more than norms .. Walked for a long time truth .. But it's not the store's fault. Let's hope that they will last a long time.
Good quality! The microphone works very well
Headphones are comfortable, in the ear sit tight. The sound is clear. Do not wheeze
Great sound and quality! I'm happy, I advise!!!
Product arrived in good condition 1 month approx not to test
A decent TWS set. Sound is pretty good. Fairly balanced sound signature. No sibilance and bass is ok in quantity (not for bassheads). Fit and comfort is pretty good. Ear pieces are small enough to fit almost completely into the ear. Small enough I can wear them and lay on my side in bed without discomfort. The downside (for me) is battery life is lacking. I get around 2:40 on APT-X and 3:15 on SBC, give or take 5-10 minutes. This was on 50% volume on both my phone and the Spunky Beats. These are the newest version that have both volume control and do not blink when playing.
Fast shipping, packed in good. Working מצויין וקיבלתי well gift adapter
They took Me well and I tried them too, without any news
Acquired by the action. Minsk was a little less than a month. The sound is excellent. A little fonite at high frequencies, but considering the price is nonsense. In the open space, the distance is enough meters by 5-7, exactly not measured, if there are walls-the distance decreases. One charge at the average sound level is enough hours for 6-7. When the sound increases, this indicator decreases. In the cold a little harrows the system on and off, sometimes you need to press 2 times. Excellent for drivers, T. K. Completely not replaced. Thank you to the store. Product-recommend, especially those who want to hear a good sound, but does not have big money.
Perfect price quality ratio. For even melodies spend a little more, the sound quality is a little lactose. To talk on the phone they don't serve me, they all complain they hear me far away.
In RB came in 37 days. Quality is satisfied. We use almost a month, everything is fine. It took time to get used to them to use of course :)
Sounds good.
Fantastic earbuds with fast delivery.
ordered this product on 24/12/2019 Receivex product on 7/01/2020 took just 13 days to receive this product (LOCATION - CHENNAI), my product was held in customs for a days or else it would have reached my by 11th day, hats off to the fast delivery , INITIAL IMPRESSION the box was in perfect condition , damage free , the first thing u have to do is charge it fully , and then use. the reason i bought this , i needed a truly wireless earphones with high fidelity audio , got this one , bought with some doubts , once i received this product , i was surprised it could deliver aptx sound and it delivered top notch sound quality , with a bitrate of 44000hz, have to test it for a while and i ll be back with the complete review.
Good product and easy to use, excellent quality for the price.