SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones Super!! Very satisfied! Thank you store!!!
Great! Husband is happy with this gift for the new year
Products were really good and bass and overall sound quality were just astounding. Highly recommend this store.
The parcel went a little more than a month to Moscow. Bought for gifts. They look very good, I did not check the work. In the box there is a warranty card, charging and three sets of ambyushur.
The delivery was quite late. It took almost 40 days but the product is Excellent.
Genial!
Externally look good, not cheap. Sound good, easy to connect. Went a month to Novosibirsk.
Ordered November 13, received 29! THE Литву, G. Klaipeda. Fast however, very! Thank you very much! I listened at the maximum, I'm enough, I'm not a music lover. But I ordered my husband for a gift, he loves louder, but nothing, but protect his ears. But I'm tetila on quiet music. In general, the sound is excellent. A little it is necessary to adjust when you insert in your ear, so as not to press the button, or then immediately pause. Packing-a bag in a puffy, but the box is a little wrinkled. And so ears of good quality, I recommend. By the way, worried that the store will indicate a real price, it is above 21 euros. If above 21 parcels from China, USA and some other countries, the goods are taxed. I forgot to ask him to indicate the price below. And he himself indicated less than 21. Thank you!
The product took 12 days to arrive to Thailand. I've been using it for 1 day now. So far the sound quality is quite good. Very accurate and insync with any video I played.
Received item very fast. Tested the earphone working fine. Bluetooth pairing works out of the box, very fast and smooth. Earphone sound is amazing, to my liking and wish that the volume can go slightly higher. Nice design, good build quality and fit nicely to my ear. Strongly recommended for first time buyer to buy this earphone.
Very good quality, good experience, and good comfort for my ears, I wish you could listen a little louder but the audio quality is pretty good
everything tested ok
Impressed with the first look, sound is great and bass also. although bass is not that high but I am satisfied with it. Not that good for calling also sometimes the touch becomes annoying (probably I'm new to this). I'm facing some connection issues.. the connection with the right bud drops and reconnect. sometimes it works fine... so I'm still testing.. will share further remarks after further usage
Excellent product, very good quality, very happy with the purchase, connects with various cell, very good sound quality. Recommend buying!
Excellent sound!!! 10000% recommended!!!
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Like, good quality headphones, not bother on and last few hours. (to the issue of durability)
Earphone przyjechały in 2 weeks, well packed, charged. Quick pairing, good quality sound, deep bass, none delay audio when watching movies. Very good product for this price!
Seller is recommended. Product arrived on 7th day after order is placed. I am able to connect 1 earbud with my phone and other earbud with my other phone. I am able to use right or left earbud singly whenever I want to use only 1 earbud at a time. Charging case have 850mAh little battery but can be utilize as power bank for mobile phone. No voice issue with phone call while using these earbuds. Comfortable for long time wearing.
loved the Mpow earbuds sound quality is very good pair very quickly took almost 30 to 35 day's to arrive
Easy handling; fast pairing; can hear only one side; amazing noise reduction; excellent fit in the ear; movies the lag is acceptable; good quality; range Bluetooth reasonable; battery life even in test
Headphones are good, for this price. Sound not shameful, there are no lags from the video, in general satisfied
Good quality product. Maybe improve the presentation of the box and the packaging to avoid denting. because I bought one for a gift and it doesn't look very good
Thank you, such a description!
Delivery was 15 days. Sound quality and workmanship at altitude. I was pleased with the purchase, thank you very much to the store.