SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like everything-and the equipment, and the time of work, and more or less sound. We have such thousands for at least four sold. For the first time, the gags sat well and did not fall out at all, which was very pleased. Communication stable, there are buttons for control on the headset. The headset itself is on the fourth, but not for this headphones were taken, so 5 stars. In order to listen to audiobooks on the road, chic. In terms of other revelations, of course, do not wait, but not bad For such money I recommend
A litle bit slow on delivering but the product is a solid 5 out of 5
They arrived before agreed time, it's sel second I buy, the first headphones met all expectations. They're great! 100% recommended.
Great sound!!!
The package arrived in good condition, and arrived in 35 days
Delivery 4 weeks smoothly! The product is satisfied, pradovtsa light!!!! Material soft touch (SoftTouch).
Thank you my 2nd Headphone i like it good store quick response ❤️
Very beautiful, comfortable. Sound good, fine finish
very satisfied with the product. well packaged, and came quickly. good sound. worth the money. thanks and recomended.
Totally satisfied with this product! The quality is amazing and the sound as well. Very satisfied with the package also! Thank you store!
This is the favorite type of athletes and I have been using the same type for 3 years good battery and pure sound but does not recommend swimming only exercise in gym and running but not for swimming. Headset 2 of the same brand
really good headphines. i said i would buy it again, so i did (for my father-in-law) :-) preety green colour
really nice product. shipped it very quickly. nice and comfortable to wear. will definitely be buying again
Shipping was really fast. I love it sounds pretty good.
quality headphones. good sounds ,good base and really good to use in gym and for other sports. best thing about this is that the headphones doesn't fall off. recommend store.
Delivery from the Russian Federation to Moscow 2 weeks. Ie. Who needs to urgently, it is better to look for another store, although the store assured that the goods are 100% in stock in the Moscow region. Even the Russian Post from Mo would deliver faster. It is obvious that in Russia they were not in the warehouse. The sound in the headphones is excellent, soft, without sharp high frequencies. The bass is nice. The cover is too big and thick. You can only carry this with you in a bag. In the kit there are 4 additional types of linings of different sizes, and the biggest extremely strange, of rubber, probably, and a lock on the wire. While from the sound is satisfied. On the time of work I will write later, if I do not forget.
I order a second time-these as a gift. I use my year-there are no complaints. As always, fast delivery, quality headphones. Thanks to the manufacturer and store.
Very good product and fastest shipping, only took one week to Sri Lanka. A very friendly, helpful store. The headphones were amazing, sound quality is mind blowing, specially the base, If you are a base lover this the best headphones for you.The build quality is also premium and the included carrying case is very handy. Hats off to the seller.
Very good sound quality. Immediate pairing (Bluetooth).
Perfect, delivered pretty fast in croatia.
Great, I totally love it, comfortable, easy to use and the sound is great
They listen very well, for now happy with them, I recommend them.
Chic ears, did not even expect this, the bass is just gorgeous!
The order arrived in 2 days. Automatic pairing with mobile in a few seconds. Very good sound for this price and very comfortable to run. Very good shopping.
Very good