SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The headphones came in record time. Everything works fine. They connected to the phone immediately. Cool basses.
Purchase made 11-11-2019 arrived 08-01-20, First took be sent because day and problems in stock was extended the days for after was sent 10 days after purchase it sent with a tracking number and after a good time changed the number and so getting more fast and quiet for Pernambuco, not taxed, Package come with bubble wrap or anything just the plastic with information still came not damaged in nothing, come with case charged. Excellent very good metal box, the top plastic transparent very dark like more, it appears that will drop ear but even swaying very not Falls, recommend.
Quality quite good, excellent sound, without doubt the best I ever had, powerful bass, aluminum box, very good quality, a little hard to get in ears, because run a little out of ears, but it varies from person to person. Super satisfied in purchasing this purchase…
Order arrived very fast, less than a month. Congratulations to the store by posting. Original Product and quality, come with all components. Am satisfied.
Excellent Product, excellent quality audio and very comfortable
Great sound and quality. Although the right button came a little loose, I'm satisfied overall.
Product very nice thank store very much
Great phone! Yes amazing. Powerful bass.
Arrived perfectly and all working, only had problems with tracking because the code that was registered the app, was not my product, but otherwise everything right…
He reached my hand in 35 days. 26 TL customs tax output, headphone great
The product is excellent, I used awei brand before this is clear from it.
Product with a beautiful money, good sound quality and bass powerful phone size and has good capacity of battery. Arrived in 15 days, exceptional! Recommend.
Friends will get from Turkey specify customs problem and print gift store paid 30 tl for two products very related product very nice sound quality 10 number shipping time 10 number recommend
The best Blitzwolf
Fone top!
Arrived ahead of time. Note ten.
I am very pleased, exceeded my expectations
Very worth, arrived earlier than expected, was expected for 08/01 and arrived on 7
top
Great store, sent super fast and also arrived in record speed very fast, recommend the earphone and the seller 100%
Sound very good. Thought it was a little higher, but is of excellent quality. Sound clean and very good quality. Recommend
Very good, honest store! Loved!
Perfect, the sound is amazing, loud and clear, Bass very enjoyable listen to, arrived in Brasília (Brasil) within 20 days, I am very pleased, very good, thank you.
Exactly matches the description, perfect pairing with Xiaomi, great volume, range of + 10 meters uncut. Durable Battery.
Top dos top!!!