SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful Looks good we test then give my feedback.
this price quality good . plastic very cheap quality but again this price good
All as in the description, connected to hurray, their money is worth, were fully charged. Packed in Double Bubble Bag, packing whole. Authenticity on the site has passed. I recommend
Good headphones for the price I would recommend them
Excellent price
Hello Happy New Year! Thank you store recommend packed well sound cool bass is recommend to everyone
I'm surprised that for this price it has the characteristics it has, the volume, low and Sharp are correct, autonomy is pretty good, the loading base although it is true that the lid could be better meets its function perfectly, the instructions are in several languages and are more or less clear, It is missing to include how each headset is turned off before you load them into the base, for if you do not turn them off before you put them in, they will be activated when the load is loaded; to turn them off you have to press the button on each of the headphones and then put them into the charging base. They're a little bigger than I'm used to, but not excessively. In general I am very happy with the purchase, I recommend the store.
the are very very very big
All right, they work great. Very comfortable.
Good audio. The microphone is not well heard in calls
Good sound, good low level
Everything works, the headphones are large and I like it. By sound it is not necessary to expect a miracle for this money, sound like Samae ordinary squeaks for a couple of bucks, took because sometimes you need a sound without wires and a small size, their function is performed and this is the main thing, in general, I'm good for work, but if you want to listen to music with pleasure, I do not advise.
It came quickly. (Week to Volgograd) on sound quality for this price norms. With iPhone Konekt without problems.
nice item... fast shipping. super sound.
Great ears! I recommend! Delivery by courier! Now cons. The delivery was from China, although I chose from Russia! It was more than 2 weeks! Then it's hard to get off the dock! And so some pros!
The sound of norms. In my ears sits perfectly, and my wife does not. The microphone works tolerably.
Good money!!
Came in three days. Connect without problems. Works fine.
Product delivered with 09 days only, good quality, average size, fit very good, not Falls .. Great store, nothing to complain about. Excellent purchase. RECOMMEND.
very good!!!
The product is good. Only thing that seems minus is the case seems so cheap. But you can expect that for that price. Easy to pair and use.
Quick connection, comfortable setting, sound quality is quite correct, for the time being well, thank you!
Super. Very loud sound do not wait, but enough for everything. Very satisfied with the order
The product is fast, the quality is at the level. The charge holds for a very long time. Very comfortable, but for a man. I bought for my wife, but for her USHE-big and drop out a little. And for me it turned out perfectly.
OK. Nice.