SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Everything came, relatively quickly but this is the delivery itself, it came in 3 weeks. did not check, bought as a gift. i hope everything will be fine.
Product arrived in 17 days without charge, product came in sealed box working perfectly. Will use for a few days, then come back to give a new feedback about the use of the product.
I received them after 3 weeks, the shipping was very fast compared to 18 dec-9 jan(estimated time). It is a well built pair of headphones they feel premium and are comfortable too, they had a good grip and stick very easy into the ears. When it comes to the sound, i was surprised they sound very good and clear and i've listened any kind of music (pop rock rap classic..). Though the microphone isn't that good, i'm very satisfied with these headphones. Keep in mind that it is a 30$ pair of headphones which can easily compete with more expensive ones. Overall the quality is good, it cancels external noise pretty good just with earplugs, the sound is good and the most important will satisfy your regular needs(listen music at the gym, on your way to work...and so on). :)
Earphone only came packaged with packing posting but the box was in perfect condition The device is working perfectly Not considering the delay to arrive, very well worth the purchase Great quality product.
Excellent audiphones
Excellent headphones. The sound is bomb. A little damaged box, but this is the post of russia. to moscow took 32 days. I recommend.
Very good! Very good sound quality. Arrived packed everything right. All working. Worth yes! Took 28 days to arrive. But thanks anyway.
All right!
Excellent product
Great quality great even
Well packed, came despite the postal strike with 19 days. Recommend this store. Still not tested, saw the net are great.
Box arrived mixed. Took 21 days after payment confirmation. Not taxed by revenue nor the 15 dollars to the office.
Great product!!! I advise you to buy.
Loved guy, the love of God, that delight airdots, Auta sound quality, beautiful and quickly delivered, not fake not KKK. Highly Recommend!!!!!
Great product, high quality!! Recommend
With powerbank, that's a plus. A little too big... well, who like. By sound everything is ok.
High quality product, is a little weak with bass big, but has an excellent finish, excellent battery and excellent sound clarity
Excellent, quality excellent am loving, design beautiful!
Product good too
A good option 2 in 1 wireless and power bank… Has a good sound, functions, worth buying.
Simply Perfect! THE only detail (but not bother me) is that it could be a little higher. But am extremely satisfied with the product.
Arrived very quickly, will buy more in glory bahia-brasil.
Ótimo, bonito and elegant.
Thanks to the store the goods came in 17 days, the description is accurate. As a powerbank super, well charges the phone, although for this we pay a large case size in the photo you can compare the size with the standard lighter big. Quickly connect to the phone after removing from the case, you can walk in one earphone but initially need to remove them together and put back unnecessary. The headphones are a little granular and a little poduvat on the ears, well, in general they do not serve, in the kit there are replaceable inserts, from which there is no use at all. By the sound of an amateur, but it suits me personally, if you chase the sound it is better to buy 5 generation of these headphones.