SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 12.12 came 30.12.19G to Kazakhstan Karaganda region. The parcel came whole, the box is not wrinkled, the package is full, all as in the description! The earphone works, attaches to the ear well, convenient, audibility is good, also the interlocutor also hears well. I am happy with the purchase, let's see how much is enough when using it. Thank you store! I recommend!
Lovely product, excellent sound quality.
Ordered 17.10.19 received 10.12.19. Went very long, not tracked. Several times reminded the store of himself. In the end, I got it. The box is crumpled in trash. I took it for a gift, I have to finish it myself. The work is good, the sound is weak. The horse without problems, tried on the phone and TV box beelink.
order came before time & product same like in discription, very good quality & working well, voice is clear , battery time very good...thanks store, i recommend store & product
Good
Nice headset..reached to BD within two weeks. Recommended store!
Ear very good. This system touch, is not always easily
2 weeks passed, the sound is a little quiet, but most likely in my case, at the time I do not have to, there are norms, but mostly a little quietly audible and me and the interlocutor. Keeps perfectly and without a rim. The charge is enough for moderate negotiations for a working 5-day week with 8 to 17. The charge shows the Xiaomi in the tray next to the mobile network indicator.
Everything works fine! I recommend the store!
nice one good sound
Great, too good
Good quality and good service. good quality and good service. Ukrpost as always blunt plus wrinkled box
Excellent! Hyper rewarding.
Everything works, you can hear better than in the phone :)
A little quiet. Recently started the same rozłączać-see what time will show:/
Like the product, the volume is not very high, but is good, will test the battery life yet.
Product received in perfect condition packed. Headphone excellent quality am fan BlitzWolf
Excellent Product, fast delivery!
I recommend