SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://earphonewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing! In three days at my home! All the same as description. Insurance I will recommend store
Rock all the norms of the smell there is no flash drive reads Bluetooth turns on children rejoice that still need to charge until I checked to check
Cool headphones. Very good for it's price. I must appreciate lightning fast delivery. Ordered 15.12.2019, delivered 2.1.2020
Just how it is written, 15 days to arrive in Spain. the helmets come and the cable for charging, bring micro USB slot, also comes with radio, and if you run out of battery you can put the cable on and use it as normal helmets.
As always, everything is super
Headphones came for two weeks, the store five stars, the track was tracked, looks very good, the sound is good, for such a price is quite good
Excellent Product, 25j to arrive, thx
The parcel arrived crumpled, despite the fact that the box was packed in an extra puffy bag. The appearance of the headphones themselves did not affect. Comfortable. To the phone and to the computer connected on Bluetooth without problems. The sound is great. There's a radio.
I didn't have communication with the store. these headphones are great. these are my first Bluetooth the sound is great they fit on my head as big as it is. I turned it on out of the box and it talked. linked it up with my phone. you can turn the volume up and down either on the headphones or your phone. haven't tested calls yet
Quality is not bad. The sound is normal. The packaging is very bad (ordinary polybag). Delivery 62 days
Came in a slightly wrinkled box, but the headphones are whole. Tried sound good.
good price quality. works good .
Really good looking earphone. Work great, connection with your phone no problem. Box also in good condition. I am very glad. Thankyou
In Poland came in 10 days, the headphones are super, the store is the best
I really liked them.
Headphones went for a month. came a little crooked, and the sound is not loud
Boxes was a little damage but very happy with the headphones
Not excellent quality of sound, not plastic, but good enough for the price. Basses are ok, don’t forget to switch the sound EQ modes.
Wonder how great the bad thing is that it's in English the instructions but otherwise very good
Perfect. Easy to manipulate. Sound quality very Good
It came safe and sound, everything works fine. Its price fully justifies the quality of sound. Not super, but you can listen if you configure the equalizer. I recommend
Headphones are excellent child in delight. Came in a slightly crumpled package but the product itself is whole and intact. Charged, checked working, with the phone xiomi immediately connected. The memory card slot has not yet been checked. Later i will add a review. The store is a huge thank you, good sales. Order. I advise you.
Shipping fast! To bulgaria in 11 days. The box is very wrinkled, but the headphones themselves did not suffer. The description corresponds and works normally, but high frequencies are not enough. There's plenty of bass. My money, i think that it is worth, because the price is low, and the capabilities of this device are enough: wireless and wired connection, radio, playback of audio files from the memory card. There is a built-in microphone. The store want to advise to pack the parcel more carefully to keep the box, if, for example, someone wants to buy these headphones as a gift. Thank you!